Tips to Make Your Roofing Business More Successful 

Any businessman should plan in advance and use any opportunity in his favor to grow their company through progressive development. That’s the way to be able to take more jobs, and serve more customers on an ongoing basis. And that leads to gaining more stable and significant revenue.

Today we’re sharing 8 tips to make your roofing business more successful!

Introduce new services. A wider range of services may keep you busier, even during the slower months.  For example, roof insulation is something that keeps the houses warmer in winters and cooler in summers. And homeowners tend to get their roofs insulated more and more often. So, don’t miss out on the opportunity to let your business benefit from other services – just get creative!

Don’t try to do more than you can. Concentrate on the jobs you’re able to do the best. You should have enough time to perform each job qualitatively. Otherwise, you’ll get a great profit one season, but you’ll lose customers who weren’t satisfied with the results. In short, work to get profits and boost your image.

Learn new things to develop as a roofer. Constantly educate yourself, improve your roofing skills and learn how to provide those new services. Communicate with other roofers and read professional magazines to keep abreast of times and be aware of different innovations in the industry.

Review your pricing policy to see if it meets the roofing expenses, covers the business activities and leaves you with a good revenue to provide for you and your family, while ensuring some development perspectives for your business. You may want to consult with an accountant to make all necessary calculations and estimates.

Make sure to hire qualified roofers. Encourage your workers to go through the professional training along with you, so that the company is able to provide a wider range of more qualitative services. This will be in your favor, as clients tend to return to the companies that have impressed them in the past.

Cooperate with the independent roofers during the peak times. Find the local providers online and ask them if they’d like to work with you. Mention some benefits such as the constant flow of customers, greater fees, etc.

Work with your clients closely. Don’t hesitate to ask for the referrals and don’t be ashamed to promote your services in a subtle way. Provide a subscription for the roof maintenance services at a lower price than the cost of separate services. Your clients will be attracted to the price, and you’ll get a guaranteed source of the profit.

Concentrate your attention on marketing. You need to think about spreading the word about your roofing business in different ways. Today people look more at the screens of their phones or laptops than at the banners and direct mail. Don’t forget about social media profiles. Keep connected with your current clients by sending them monthly e-mails about your services and roof maintenance tips.

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Metal Master Shop Answering Growing International Roofing Demand

The global market for roofing is expected to exceed $95 billion by 2024. This due to the growing focus on energy efficiency, and demand for reflective metal roofing solutions. It seems like a lot of people are opting against traditional energy and heat absorbing dark asphalt roofs.

Metal Master Shop is expanding it’s presence in international markets. The goal is to take our knowledge of metal roofing to meet the needs of our clients overseas.

Based in the heart of Miami, Florida, our full-service team of dedicated experts provides complete management of the export process.

Metal Master Shop also provides all of the metal roofing accessories that contractors need, including clips, screws, underlayment, etc. We can ship everything you need for a professionally-installed roofing system. You also benefit from full access to our technical support team as well as architectural support for drawings, take-offs and precise measurements.

Made in The U.S.A.

People are demanding more products made in the United States. We have opened new market opportunities by offering U.S. brands to international markets.  So If you are a roofing company outside of the United States and are looking for high quality products, our team of experts can help you succeed.

We offer a variety of products made in the U.S., including metal roofing for commercial and residential properties and a complete line of metal roofing accessories.

If you are a homeowner, and don’t know where to start, call us! We will guide you every step of the way.

Contact us today to learn more about how we can help your metal roofing exporting needs! You will be impressed with our excellent, stress-free process.

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5 Ways To Hone Your Problem-Solving Skills to Become An Expert In Your Field.

Each day we all have to make decisions and we all face problems that need solving. Whether the issue is big or small, we all set goals for ourselves, face challenges and strive to overcome them. When you help others overcome their problems by offering fast-track solutions, your value as an expert receives an automatic boost. It’s important to realize that being a problem solver isn’t just an ability – it’s a whole mindset, one that drives people to bring out the best in themselves – so be very clear on your direction.

Problem solving is easy when you know how to approach it effectively. Your goal as an expert should be to help others turn problem solving into a habit so that they feel more empowered when future problems arise.

You will be most remembered by the problems you solve for your clients with your expertise. You deal with problems that might otherwise seem huge, overwhelming, or complex to others.

Don’t take your knowledge and expertise for granted – your way of looking at things and your way of thinking is unique and it is based upon your own experiences, failures, and successes. That’s what your clients pay for. You offer them a shortcut to problem solving.

To be an effective problem-solver, you need to be systematic and logical at the same time. When you solve problems you help others make more effective decisions that can improve their personal or professional lives. And as you increase your problem-solving skills, you also increase your own confidence and value as an expert.

Here are five steps to improving your problem-solving skills and become an expert in your field!

1. Define each problem in detail before trying to solve it. Take time to understand the problem, understand the criteria for a good decision, and generate some good options.
2. Offer one or two firm solutions. Offering too many suggestions will only confuse your client and allow him to become indecisive. Be very clear on the direction you offer with your solution.
3. Prioritize your client’s action steps to help avoid overwhelm. If your client agrees to take action, ask him to relax and focus on moving forward. Be sure that the action steps requested are doable and achievable in a timely manner.

4. Implement a step-by-step plan of action. Provide a checklist and mark off each item as it is completed so that others feel that they are achieving their goals and moving away from problems, obstacles and challenges as they take action steps.
5. Look for more ways to improve upon the problem-solving idea to avoid future problems. Continue to perfect your problem-solving skills and use them for continuous improvement initiatives to serve your clients’ needs. The more effectively you solve problems, the more value you create as the go-to authority.

Solving problems increases your value as an expert and empowers those around you to think critically as well. Be encouraged to become an expert in your field, and take your roofing business to the next level!

When it comes to supplying and supporting metal roofing contractors in Miami, nobody comes close to Metal Master Shop. Call us today at (305) 547-9815 or visit us online at www.MetalMasterShop.com.

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Safety Begins Before the Metal Roof or Gutter Installation Does

Let’s talk seriously about your safety procedures. Standing seam metal roofs are an increasingly popular roof option for residential construction because of their durability and energy efficiency.  As with roof work, using any type of materials, construction employees working at heights of 6 feet or more must be protected from slip and fall hazards.

You must continuously emphasize slip and fall safety to your workers. You must also provide fall prevention training to the workers before allowing them to work above 6 feet.

Over the last few years, metal roofing and gutter contractors have been focusing on job site safety. And rightfully so!  As insurance premiums rise, it is important that your installation crews follow the proper safety precautions. It is also critical that your crews be trained and retrained on a regular basis regarding these safety procedures.  Failure to do so could cost your company a great deal of money or worse.

These safety procedures are not just limited to the installation process. They may also include the use of required safety equipment or the proper protective clothing.

This is not a new issue! Job site safety has been an important part of the home improvement and building construction industry for quite some time.

But safety does not just begin and end on the job site. 

It is equally as important that your crews arrive to and from the job site safely as well.  Their vehicles should be properly maintained, and all traffic laws should be followed to the letter. This means that crews should not be distracted while driving to and from the jobs. So there should be NO phone calls, texting, eating, drinking or filling out paperwork while on the way to or from the job site.

Many companies are opting to install video cameras on their vehicles. They record both the driver’s activities, as well as a view out the back and the of the vehicle. This is a great way to insure that your drivers are not distracted. Also, the exterior views may come in handy in the unfortunate event of an accident, which may prove your employee was not at fault.

The footage can be seen in real time on your computer or phone so you can monitor the crews’ activities 24/7.

There are also other types of tracking devices to consider that can help you govern the driving speed, and insure the use of blinkers and proper breaking and turns. These methods can help you make sure your crew arrives safely to and from jobs.

Accidents are more common than you think and can cost you a fortune in insurance premiums and legal fees.

Sure, job site safety is very important, but you also want to keep your employees safe while traveling back and forth.

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Unfortunately, customer complaints continue to be an area of interest and concern. And in today’s online world, complaints have become even more of a problem as disgruntled customers often post negative comments on social media.

No one likes dissatisfied customers, and most of us take pride in our work in an effort to please our customers. However, it is impossible to please everyone. Hopefully these tips can help you better understand and tackle the problem.

Here are 9 Tips for Handling Unhappy Roofing Customer Complaints!

Tip #1:

Not all customers are good customers. Some are just unhappy in life and no one can please them. It’s fine to fire a customer and agree to disagree.

Tip #2:

No matter how hard we try, things are not as easy to communicate as we hope, and sometimes miscommunication happens. Identify these areas and utilize photos, spec sheets and examples to make sure they are clearly defined.

Tip #3:

Service is about competence, not just being nice. Smile and be pleasant but follow the customer’s lead. Of course always be polite and efficient, but not too talkative or intrusive unless the customer encourages you.

Tip #4:

Train your employees what to do so they won’t try to figure it out as they go along. Make sure your field employees understand it is not their job to solve all customer problems but it is their job to be polite, listen and have the appropriate person contact the customer.

Tip #5:

Complaints are like balloons – when they are full of hot air, balloons and customers are both hard to manage. Once you let out the air, it becomes a lot easier. Listen and let the customer talk. Most reasonable people get upset because they don’t feel heard.

Tip #6:

Writing things down shows the customer you are listening. If you smile or frown, both can be taken the wrong way. If you write things down, people will also be more careful as to what they say.

Tip #7:

Deal with feelings first and facts later. Too often we try to be logical with upset people and we find ourselves going nowhere. Agreeing with their feelings does not mean you are agreeing with their version of the facts. Saying, “I can appreciate how you might feel that way, but …” can be a positive approach to the conversation.

Tip #8:

No matter how hard it is, keep your cool. In most situations, the least emotional person wins. No matter how much you are attached, try not to take it personally.

Tip #9:

The more work you do and the bigger your company gets, the more complaints you will have. It is just math, so don’t be too concerned about it.

The bottom line is that you can’t let a few complaints override the pleasant experience of doing good work and developing a satisfied customer base.

Take pride in what you do and don’t let those few exceptions spoil your attitude or those of your employees.

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